For FRLogger there are three ways to get support:
- If running V0.1.0.15 or later you can submit an issue report. In FRLogger, goto help menu -> Submit issue report
- You can join FRLogger groups.io and post a request for help there
- Or you can email me at:
I prefer the issue report as it will automatically send me a copy of your current log file. In addition, your issue report is automatically assigned a unique ID and will be tracked in the support database.
In rare cases we can do a phone call or a TeamViewer session.
You can use the link below to join FRLogger groups.io:
Regardless of how you request help, please give me the best possible description of the problem you are experiencing, screen shots are nice and include the log file if you can (the issue report under help does this for you). Logs for FRLogger are located in: C:\WS7MApps\FlexLogger\Logs I will try to answer your request within one day.
|26||June 8, 2021 5:09 pm||spots||no longer able to click on spot in water fall and shows up in log????
Bucket file: FlexLogger-DESKTOP-7KT9MHC...
|25||February 18, 2021 7:34 pm||Running external programs via macro in logger||using System; using System.Collections.Generic; using System.Linq; using System.Text; using System.Threading.Tasks; usin...||New|
|24||February 18, 2021 7:30 pm||Launching ext programs||I am trying to get HRDRotato.exer to launch when I press the macro button in the Logger. What do I have to do to make a scrip...||New|
|23||September 22, 2020 2:02 pm||Failure to log date and time||Correct date/time shown at top of logger display but does not write to log. Log indicatres 1970/01/01 00:00:00. Was worki...||New|
|22||June 1, 2020 9:14 am||Volts not displayed correctly||In the radio control panel my Flex-6500 volts is displayed as 3.3 V, although the correct volts are 13.4 V. Te,perature and a...||New|
|21||April 25, 2020 2:14 pm||Log entry problem||When the program has been running for a long time, the look-up does not populate any of the information except for the SKCC n...||New|
|20||January 19, 2020 3:19 am||Speed slider on CW panel seems stuck on 30 wpm.||Not sure if program bug or if configuration issue. Please advise.
Thanks & 73,
Bucket file: FlexLogger-LAPTOP-002-...
|19||January 7, 2020 11:59 pm||Unhandled exception||Unhandled exception
I will leave it as it is and try not to clear this error just incase you want more detail.|
|18||December 29, 2019 8:12 pm||NB6GC spot - when I click on Slice spot - FRLogger crashes.||I have a spot on 20m CW from NB6GC. Every time I click on the spot FRLogger crashes. It's gone now so I cant reproduce it. ...||New|
|17||December 18, 2019 8:46 pm||Lookup process only populated Fists # and SKCC # fields.||When submitting lookup using QRZ.com only fields populated in Log Entry or Lookup panels are Fist # and SKCC #. Here's ...||New|
|16||November 10, 2019 3:14 pm||Check for updates - from v16 fails||Error trying to save file: Error downloading "http://22.214.171.124/flupdates/wyserver.wys": The remote server returned an e...||New|
|15||August 29, 2019 10:06 pm||spots||Mark,
Redid the software and working now. Must have big a glich..
Sorry about the band witdth.|
Bucket file: FlexLogger-DE...
|14||August 29, 2019 8:32 pm||SPOTS||hello Mark spots keep turning off.when I change a band I get nothing. Go back to orignial band and no spots . the spot sou...||New|
|13||August 24, 2019 8:04 pm||For some reason, the program won't pick up data from QRZ.COM||I tried re-entering the information, log in, password but the information won't populate the log entry. It does pick it up w...||New|
|12||August 19, 2019 7:23 pm||Request for Future Release||Is there any chance that in future releases you can allow the spot filters (under settings) to additionally filter by mode? ...||New|
|11||July 27, 2019 4:23 pm||Its simply not working||details|
Bucket file: FlexLogger-DESKTOP-UMU23CL-2019-07-27.log
|10||July 2, 2019 12:27 pm||Test if support issue still working||Testing testing|
Bucket file: FlexLogger-MARKH-PC-2019-07-02.log